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louey
Aspiring Contributor
567 Views
Message 1 of 7

Has anyone got a UK phone number for BT - re engineer visit (or lack of)

I'm so fed up of Indian call centres.

 

I reported a fault with my broadband dropping out when the phone was used. After going through 4 different departments, most of whom asked the same questions (when I finally understood them), I finally managed to get them to book an engineer. He was supposed to be coming this afternoon. Yesterday I got a call from another Indian call centre to say that they have identifed a fault outside of my house and I don't need to wait in for the engineer. 

 

I was instantly wary and asked how the engineer would know if the problem was fixed unless he came into the house and checked. After much discussion, the BT person said they would put a note for the engineer to call me when he had fixed the fault outside. 

 

So tonight, I realise that I haven't had a call from the engineer, and the phone just rang and cut off my broadband. Again.

 

I cannot face going through 10 different depts again. Is there a UK number I can phone to sort this out??

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6 REPLIES 6
StuartH
Moderator
Moderator
558 Views
Message 2 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

Hi Louey

 

I can have this investigated for you to see what has been happening with this fault.

 

Send us an email using the contact the mods link in my profile you will find it in the section 'About Me'.

 

Thanks

 

Stuart

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louey
Aspiring Contributor
540 Views
Message 3 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

Thank you - I've emailed you. 

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louey
Aspiring Contributor
439 Views
Message 4 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

I've now sent you two emails without any reply and no further resolution to the problem

 

The broadband fault is recorded as being fixed and closed (as of 11 Feb) despite no engineer visiting or even checking whether they had fixed the fault. Needless to say, its not fixed.

 

Does anyone else have a UK phone number for BT that I can call to try and get this sorted out?

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imjolly
Distinguished Sage
Distinguished Sage
430 Views
Message 5 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

did you send email after using contact us link?  If you sent a PM then that explains why no reply  




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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louey
Aspiring Contributor
391 Views
Message 6 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

Yes I did. I can't even see where to send a pm! 

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pippincp
Sage
387 Views
Message 7 of 7

Re: Has anyone got a UK phone number for BT - re engineer visit (or lack of)

As it take 3-5 days for your request to get to the top of their workstack you should be getting a reply anytime now.

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