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Welcome to this customer to customer forum @zomecrew
Have you tried splitting the wireless bands?
Also try turning Smart Setup off.
If you are going to spend money you should not spend it on a BT Homehub. You would be better to buy a third party VDSL Modem/router. They start in price at about £40.
This would be a better option if you do not want to spend much money.
The TP-Link TD-W9970 N300 for about £35 or less. Very good value for money, and readily available locally, so easy to return if you are not happy with it.
There is a review here http://www.kitz.co.uk/routers/tplink_TD-W9970_review.htm
There is a quick setup wizard.
Broadband Username email@example.com
Even though you are not using a home hub.
I'll definately look at those options however the HH5 is around a fiver on ebay. Would you still recommend the above given the significant price difference?
The HH5 has its own issues, one of those is common to most of the home hubs, and that is the lack of external wireless aerials. This is just done for appearance, and degrades the wireless capability.
By all means try a HH5, provided its a good one, and its not an issue with dual wireless bands, or the BT Wifi hotspot signal that is causing your problem. Third party routers do not transmit the BT Wifi signal.
The TP Link one I mentioned on my last post is £29.99 in Argos.
The choice is yours.
HH5 Type A or B
Or should it not matter?
There have been reported differences in the firmware which seem to cause issues if you want to set up port forwarding.
For some reason the A versions are troublesome in this respect, and people have reported limited success.
Then again, the B versions seem to give problems if you have additional hotspot devices connected.