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Aspiring Contributor
348 Views
Message 11 of 26

Re: Have I been Duped?

Aarong no i havent called them yet should i not wait until my 10 day stabilisation period is up?

 

Which is Monday

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Guru
346 Views
Message 12 of 26

Re: Have I been Duped?

Ok yea, sorry didn't realise, yea wait until it's up, if no improvement, definitely give them a call 😉
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Guru
341 Views
Message 13 of 26

Re: Have I been Duped?

Just to add buddy, looking at your speeds they aren't even in the acceptable range for download speeds, try http://www.speedtest.bbmax.co.uk/ and post results please mate. I would give them a call before hand if they are consistently that bad.

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Aspiring Contributor
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Message 14 of 26

Re: Have I been Duped?

Thanks mate, ill continue to run tests until then.

 

Its just currently as of today i am now running 2mb slower than i was when i was with Sky

 

Edit: upon more testing i decided to unplug the either and try wireless again where my results shot up to 18mb, so i put the cable back in and its back down to .55mb.

 

Seems very strange! is there something that could cause this?

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Aspiring Contributor
323 Views
Message 15 of 26

Re: Have I been Duped?

This may be obvious but have you rebooted your modem? As when my speed drops down I just reboot it and it goes back up to 74Mbits.
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Guru
317 Views
Message 16 of 26

Re: Have I been Duped?

Since the he is still in his 10 day stabilisation period this would be unwise, afterwards would be fine.
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Aspiring Contributor
313 Views
Message 17 of 26

Re: Have I been Duped?

I have only done a reboot the first day i got it, i then read this shouldnt be done in first 10days so i will wait until after that.

 

If that fixes things great but we shall see.

 

Ill come back here everytime i have an update and i would like to thank you all for your input.

 

Thanks YouSmiley Happy

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Guru
310 Views
Message 18 of 26

Re: Have I been Duped?

No problem buddy, anytime!
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Distinguished Sage
284 Views
Message 19 of 26

Re: Have I been Duped?

Try a different Ethernet port on the hub
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Aspiring Contributor
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Message 20 of 26

Re: Have I been Duped?

Hi Webby tried all 4 eithernet ports on the Hub and got the same result!!!

 

Tried Wirelss again and got around 15mb and strangley 25mb Upload!!!!!

 

I didnt think Higher than 19 was possible i was predicted 18 upload.

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