I have recently left sky and joined BT, Activation date is tomorrow the 10th and i signed upto the 50MBPS Fibre.
I went onto "mybt", Both on the website and the app over a week ago and both said my Package is 36mbps download speed and there is also an alert saying : " We need to check a few things before completing your order, our team of specialists are working on it and we will let you know as soon as we have more news. "remember activation of minimum 50mbps is due to start tomorrow".
So i went onto livechat to see if there will be a problem both with speed and service (the address checker says i can get upto 80mbps at my address).
My goodness is the livechat rubbish.... every question i asked took on average 6 minutes to get a reply. In total the live chat took 30 minutes just to get to the " please confirm your address and are you the account holder"... There is no excuse for this poor service in this day and age.
Then the operator says, " i can help you log in"??? (didnt read or understand what i was asking?)
1 livechat operator just left the chat with no reason and a few miinutes later another joined. The best he could come up with was (your connection will go ahead as normal, disregard the alert)
When i asked why the speed quoted was for the cheaper package of 36mbps and not what i asked for and signed up for which is 55-60mbps with guaranteed speed no lower than 50mbps, the reply was (disregard this also, you will get the speed you asked for).
Now after over 30 minutes chatting to 2 different livechat operators, i feel like i am being told a lot of rubbish. If BT put an alert on your account, How can this be wrong and just disregard it??
Starting to think i should never have left SKY......... Can anyone shed some light on this error or experanced it? and the speed i will be paying for but according to BT website will not be getting?
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I think you need to wait until tomorrow, activation day, and see what happens. if problems then post back
have you received the Bt hub?
check your emails for the exact legal package you took, remember its distance selling so you have 30 days to cancel,if salesperson told you one thing and you got another that is missselling, ive been with bt for many many years, problems occur when you move house, or set up new packages, speak to an uk speaking person on phone not an indian call centre or indian live help, it seems to do that if help is they are busy.
bt are trying to move away from foreign helpers.anyway i have the 50mps min package but i normally get around 68mps anway, depends how far from the exchange you are. at the end of the 18 months, tell them you are leaving etc they will haggle and haggle to keep you and offer you another new package at a good discount, my web is good fast and relaible ,its just bt departments arent always in sync with each other, eg sales doesnt know about billing and you have to speak to each department to get true answers.
at end of day its the verbal package you singed up for that counts, check your contract, if its wrong you can cancel within 30 days and return any routers, distance selling,eg over web or phone trading laws i believe, best of luck, never had sky.
bt as a company are so much in debt, big final salary pension deficit,i used to have shares here, sold them, better stocks to buy,im an avid stocks and shares fan, but they are overloaded in debt and desperate to find and keep new customers, IMO. but thats a diff question.?? and topic.
I think you have. There is a major broadband issue across BT. The 'resolved' time leeps changing, you never get a reply from the help desk.
Hi Imjolly, Yes i have received the BT Hub yesterday but have not opened it yet, it says on the rear of the box,
Product - BT Smart Hub
Item Code - 088044
Made in: China
If that is any help?
dont agree , bt offer very good products, but they need to have more expereinced call centre reps that listen very carefully to you before you buy and asure you exactly what you have bought and that they type in the exact order correctly.
look again at your package you signed up for, look at the monthly bill cost that will SHOW you for SURE what package you took, eg 36 or 50 mps. ask them to playback the recording of the sales call, or did you buy vai the web???
just making sure hub is there ready for connection tomorrow and hopefully activation
If you read forum posts you will see there appears some transfer problems when customers move from SKY to BT with each blaming the other for causing the problem
Yes the Email says this, ( It does say the 9th but they changed this to the 10th)
are you saying your emails say 50 mps, but your my bt com website says 36mbs, am i right, how much are you to pay per month, ???
your emails you got should be your contract and be the same as the contract shown on your package on my bt com site.
Yes you are correct. Email says 50 and website says 36.
price is £35.99 per month.