check your emails for the exact legal package you took, remember its distance selling so you have 30 days to cancel,if salesperson told you one thing and you got another that is missselling, ive been with bt for many many years, problems occur when you move house, or set up new packages, speak to an uk speaking person on phone not an indian call centre or indian live help, it seems to do that if help is they are busy.
bt are trying to move away from foreign helpers.anyway i have the 50mps min package but i normally get around 68mps anway, depends how far from the exchange you are. at the end of the 18 months, tell them you are leaving etc they will haggle and haggle to keep you and offer you another new package at a good discount, my web is good fast and relaible ,its just bt departments arent always in sync with each other, eg sales doesnt know about billing and you have to speak to each department to get true answers.
at end of day its the verbal package you singed up for that counts, check your contract, if its wrong you can cancel within 30 days and return any routers, distance selling,eg over web or phone trading laws i believe, best of luck, never had sky.
bt as a company are so much in debt, big final salary pension deficit,i used to have shares here, sold them, better stocks to buy,im an avid stocks and shares fan, but they are overloaded in debt and desperate to find and keep new customers, IMO. but thats a diff question.?? and topic.
