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Contributor
1,214 Views
Message 11 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

 

Is that any better I'm screenshotting them in paint 

router stats.png

 

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Distinguished Sage
Distinguished Sage
1,209 Views
Message 12 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

no  can you upload the image to your images like you did before  that way it will be easier to read



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Contributor
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Message 13 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

added to my gallary now

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Distinguished Sage
Distinguished Sage
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Message 14 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

that's better but you have missed upstream side

 

certainly looks like the max speeds down/up are the infinity 1 speeds

 



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Distinguished Sage
Distinguished Sage
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Message 15 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

The looks extremely like you have been placed on an Infinity1 profile. If you can get the wholesale speedtester to work and carry out the further diagnostic section it will give an upstream IP profile of 10 or 20 depending on Infinity1 or Infinity2 which will indicate which service you are on

 

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Contributor
1,175 Views
Message 16 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

BT thought the Ip profile was stuck so they put my on infinity 1 when I was on infinity 2 speeds all I want is to be put back on Infinity 2 speeds

 it says Download 52 and upload just over 8

ill see if I can make it bigger

bt ip profile.png

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Distinguished Sage
Distinguished Sage
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Message 17 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

is up profile 10 or 20  looks like 10

 

upload the image as you previously did



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Contributor
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Message 18 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

Ip profile 10 was 20 yesterday

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Distinguished Sage
Distinguished Sage
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Message 19 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

so whoever you got to make the change has made a mistake  can you get back in contact with them?



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Contributor
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Message 20 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

No just go round in circles with BT thats why I thought a Mod might be able to do it 

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