I have asked mod to help and they will post here
Hi @Ryan98 Sorry you appear to have had your Infinity downgraded.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thank you for your help I will monitor the internet connection over the next few days.
tested the Broadband Speed still 50 down and 9 up no improvement yet, did disconenct around 3am though this morning ip profile is still showing 53.25 and upload set to 20.
That's weird, you have been changed to Infinity2 as your upstream IP profile is now 20 but you are still stuck on Infinity1 speeds. Perhaps a DLM reset is also needed.
It has been giving strange speeds for a few weeks not sure what the problem is with it BT dont seem to know themselves.