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Moderator
Moderator
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Message 51 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

Hi @Ryan98 The team have made some adjustments on the profile. Please can you test again and post back the stats.

 

Thanks

John

 

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Distinguished Sage
Distinguished Sage
739 Views
Message 52 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

your connection spped now appears to be infinity 2  can you run btspeedtester diagnostic test and post results



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Contributor
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Message 53 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

I don't think it was a Full Reset the line is still interleaved and g.inp is still enabled  shouldn't it be on a open profile if its reset? can't run btwholesale diagnostic test  for 1 hour already done 3 results all the same results 52/10.router stats 3  19th december.png

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Sage
723 Views
Message 54 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

Can you post the stats page showing speeds & SNR?

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Distinguished Sage
Distinguished Sage
711 Views
Message 55 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

I was more looking for profile than download speed



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Sage
703 Views
Message 56 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

I want to see if SNR has reduced. It was at 11.3 which would explain the low speed. if the profile has been reset.

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Contributor
699 Views
Message 57 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

here are the resultsbtw speedtest results 19th december 2017.png

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Contributor
679 Views
Message 58 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

The Fault/problem seems to be identical to this even though the router is conencted at right speed it still gives out infinity 1 speeds if ths helps to solve the problem.      https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-1-Speed-Boost-given-then-taken-awa...

 

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Contributor
643 Views
Message 59 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

The Fault is now showing as closed. throught speed seems to be getting alot worse not better. All test results done with ethernet cable.

bt wholesale results 21st december.pngbt fault.png

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Contributor
615 Views
Message 60 of 79

Re: Have been Downgraded from Infinity 2 to Infinity 1 overnight

The throught speed is now flucating between 30 and 40 constantly not getting anything above 50Mbps now.

Router now connected at 76Mbps was 74Mbps yesterday.

 

btw speedtest results 22nd december 2017.pngrouter stats 22nd december 2017.png

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