Have been Downgraded from Infinity 2 to Infinity 1 overnight

[JohnC2]

Hi @Ryan98 The team have made some adjustments on the profile. Please can you test again and post back the stats.

Thanks

John

[imjolly]

your connection spped now appears to be infinity 2  can you run btspeedtester diagnostic test and post results

[Ryan98]

I don't think it was a Full Reset the line is still interleaved and g.inp is still enabled  shouldn't it be on a open profile if its reset? can't run btwholesale diagnostic test  for 1 hour already done 3 results all the same results 52/10.

[pippincp]

Can you post the stats page showing speeds & SNR?

[imjolly]

I was more looking for profile than download speed

[pippincp]

I want to see if SNR has reduced. It was at 11.3 which would explain the low speed. if the profile has been reset.

[Ryan98]

here are the results

[Ryan98]

The Fault/problem seems to be identical to this even though the router is conencted at right speed it still gives out infinity 1 speeds if ths helps to solve the problem.      https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-1-Speed-Boost-given-then-taken-awa...

[Ryan98]

The Fault is now showing as closed. throught speed seems to be getting alot worse not better. All test results done with ethernet cable.

[Ryan98]

The throught speed is now flucating between 30 and 40 constantly not getting anything above 50Mbps now.

Router now connected at 76Mbps was 74Mbps yesterday.