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Danish
Beginner
1,127 Views
Message 1 of 4

Have signal, data and receive text, Can't send text or call

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Hi, have signal, data and can receive texts and calls. But can't send texts or call out, any ideas? Been actived since yesterday and keeping my old number.
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3 REPLIES 3
DavidM
Moderator
Moderator
1,109 Views
Message 2 of 4

Re: Have signal, data and receive text, Can't send text or call

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Hi @Danish and welcome.

 

I'm sorry you're having problems with your mobile service. The quickest way to get this sorted would be to contact our mobile help chat team so can you give them a go and let me know how you get on?

 

Cheers

 

David

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Fusionmoth
Aspiring Expert
1,102 Views
Message 3 of 4

Re: Have signal, data and receive text, Can't send text or call

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Check your account on bt.com or via the by mobile app, you'll find you have no allowance there. It's a known issue affecting lots of people apparently. No timescale for fix.
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Danish
Beginner
1,071 Views
Message 4 of 4

Re: Have signal, data and receive text, Can't send text or call

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Thanks all, working now. 😊
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