Haven't received £40 M&S voucher

[NeilS1]

Hi Daniel

I have the same issue as oggyoggy83 with an overdue M&S £40 gift card. I had an offer from uswitch that I clicked through from on 27 Sep and my Fibre broadband went live on 12 Oct. I received the Echo and BT Mastercard as promised, thank you, but no sign of the M&S card yet.

It was originally claimed by someone at BT chat support as I was asking for help in finding the claim page for the card. I did chase after 30 days but was told to wait for 45 days to elapse.

My original order ref was shown on the confirmation email as **Edited**.

Please let me know if you need further information to help sort this out for me.

Thanks

Neil

[RobbieMac]

Hi @NeilS1

Welcome to the Community and thanks for your post!  I have moved your post to start your own thread.

Sorry for the delay receiving the £40 M&S voucher.  Send us over your details and we'll chase this up for you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

[JohnC2 · Accepted solution]

Hi @NeilS1 I can see you have called in to confirm that you have now received the M&S voucher. Sorry for the delay in receiving it.

Cheers
John

[NeilS1]

Hi @JohnC2 Thanks for that, it was only a few days over the 45 day limit in the end. Best regards Neil

[RobbieMac]

Hi @NeilS1,

Thanks for posting back.

You've got your hands on it now which is the main thing!

Cheers,

Robbie