Help - ATA Adaptor set up for BT Cloud Express

[slali75]

Hi, I recently switched over from Plusnet to Bt. I have BT fibre broadband with cloud voice express which comes YEALINK W60 phone. My restaurant EPOS system relies on caller ID to bring up customer database and its not compatible with the current bt system. 

I EPOS provider suggested an ata adaptor which can be used to connect pre-existing analogue phones etc.. to the new digital service. I bought  Grandstream HT812 from amazon which looks quite simple to setup, but I am having issues getting log in details from BT.  I keep getting transferred department to department. I was hoping to get some of the info from the YEALINK base but its password protected.

Can anybody help?

I need following details:

 Primary SIP Server:

Outbound Proxy:            

SIP user id

Authenticate ID

Password

Name

Profile Id

Request URI Routing ID

Thanks

Syed

[Keith_Beddoe · Accepted solution]

@slali75 

As a BT Business user, you will need to post on the BT Business forum.

https://business.forums.bt.com/

This is the BT Residential forum.

Thanks

[mrsguan44]

Hi, I have the problems, can you share how do you solve the problem at the end please? 

[Keith_Beddoe]

@mrsguan44 

You would need to look at their posting on the BT Business forum.

They have not been back on this residential forum.