Please someone cast a eye on these figures and tell me if anything is wrong please???
Our broadband randomly disconnects sometimes upto 10 times a night only for a brief time of say 10-30 seconds but enough to kick my wife and me off off xbox live or our laptops go to local only connection! The broadband light on the HH3 does not even go out, but sometimes the conection screen comes on our laptops showing the BB light flashing. I have phoned tech support in india (even spoke to George Michael lol) i've had the cover plate removed several times and had a BT engineer change it for a new one with seperate ADSL and phone sockets. Our profile has been reset and if the speed is right below im well pleased. it's just these **bleep** disconnections thats driving me mad. We have another engineer comming tomorrow who according to my last contact is going to fix the problem once and for all!! It's not a HH3 problem as this has happened on a Dratek Vigor, Belkin N300 and a Belkin N600. Brought the HH3 on recomendation from a BT tech support agent who said they could not help me anymore as they only train on HH's!!!!
This has been ongoing for six month now and im rather annoyed.
On the troubleshooting page on every disconnect is logged on the WAN. I've printed this off for the engineer, any ideas where else I can direct him!!! the previous chap tested everything with his kit and found no fault! five mins after he left it went again!
Internet Connection Configuration
|Connection time:||0 day, 00:13:55|
|Data transmitted/received (GB):||0.000 / 0.000|
ADSL Line Status
|Connection time:||6 days, 01:47:32|
|Modulation:||G.992.5 Annex A|
|Noise margin (Down/Up):||6.2 dB / 6.2 dB|
|Line attenuation (Down/Up):||21.5 dB / 10.3 dB|
|Output power (Down/Up):||0.0 dBm / 12.3 dBm|
|FEC Events (Down/Up):||0 / 0|
|CRC Events (Down/Up):||2775 / 116|
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i've got the same problem again but reluctant to ahve an engineer out as i got charged last time got it back eventually bought one of the new hubs from ebay sto try and still have same problem goes days no problem then get a day when it keeps disconnecting for about 4 hours and having trouble with zynga games on facebook which is when this prob often happens.
Dont think bt like us playing games
Still no joy third engineer coming today but sceptical of outcome! See below what were facing!
20:01:37,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
20:45:03,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
20:56:16,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
20:56:19,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
21:15:20,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
21:38:55,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
22:53:51,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
22:55:07,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
22:56:09,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_UNKNOWN]
23:46:48,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
23:46:51,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
23:48:42,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
23:48:45,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
As you can see its random and only lasts a couple of seconds! unless the engineer is here and is quick enough to catch it i cant see how he can solve it! Last engineer said Help Desk does not register any disconnects!!! notice 13 disconnects in one evening between 20:00 and 00:00! makes xbox a pain as we not only play games but watch movies throu it!!!!
The reason that BT Wholesale help desk dosn't see the disconnection that you are complaining about, is as I have been told by staff at BT is that they are only concerned about sync disconects and then they have to be conciderable. If they get recorded by their monitoring software. I have had prbolems with PPP disconects and so far all BTW say is that they don't see them even when I give them dates and time. They even say that they don't see it when the hub resets itself or if the hub has been switch off and turned back on and even if there has been an engineer here.
A lot of the time, they don't even know what they are looking at even if you send them a screenshot of the event log from your hub.
Give you an idea of good BT are at solving a problem, I have now had these problems for 18 months and still they are trying to solve it. 43 engineer visits. Passed from one department to another and back around again and again, until my head spins. Even passed to the wrong department on many occassions.
unfortunately all sounds very familiar, it seems i have to call BT monthly now to keep my connection live... Constantly drops the conection for 1-2 days a moth always seems to be about the same time of the month, Call centre just fobbing me off, asked to speak to complaints/customer service dept only to be told BT don't have one, eventually asked to speak to someone about cancelling my broadband / Vision & phone ( surprisingly this is in the UK ) where i was told that they DO have a complaints dept..( why am I being lied to ??) As I cannot get Vision movies etc.. and internet is patchy at times since an Engineer 4 month ago accidentally cut me off I will now have to wait until 30th Dec for an engineer to come out and once again attempt to fix this problem..
Frustrated and getting ready to jump ship after 20 odd years..
hope this is what you mean..
0 day, 18:32:07
G.992.1 Annex A
|Noise margin (Down/Up):|
10.9 dB / 24.0 dB
|Line attenuation (Down/Up):|
11.0 dB / 6.0 dB
|Output power (Down/Up):|
17.8 dBm / 11.8 dBm
|FEC Events (Down/Up):|
16 / 7
|CRC Events (Down/Up):|
0 / 0
|Loss of Framing (Local/Remote):|
0 / 0
|Loss of Signal (Local/Remote):|
0 / 0
|Loss of Power (Local/Remote):|
0 / 0
|Loss of Link (Remote):|
|HEC Errors (Down/Up):|
0 / 0
|Error Seconds (Local/Remote):|
0 / 0