cancel
Showing results for 
Search instead for 
Did you mean: 
Dipsticky
Newbie
418 Views
Message 1 of 5

Help!! Broadband hub dropping wireless

Speedtester results before the 4 hrs:

 

Download  Speed

 

929 Kbps

 

 

 

 

0 Kbps

1000 Kbps
Max Achievable Speed

 

 Download speed achieved during the test was - 929 Kbps
 For your connection, the acceptable range of speeds is 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :4288 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1000 Kbps

Stats in from the HUB before a line speedtester line test:

Connection Information

 

Line state

Connected <script>// </script>

Connection time

0 days, 04:04:39

Downstream

4,288 Kbps

Upstream

448 Kbps

 

ADSL Settings

 

VPI/VCI

0/38

Type

PPPoA

Modulation

G.992.1 Annex A

Latency type

Interleaved

Noise margin (Down/Up)

17.8 dB / 19.0 dB

Line attenuation (Down/Up)

31.4 dB / 16.0 dB

Output power (Down/Up)

6.9 dBm / 1.5 dBm

Loss of Framing (Local/Remote)

0 / 0

Loss of Signal (Local/Remote)

0 / 0

Loss of Power (Local/Remote)

0 / 0

FEC Errors (Down/Up)

6 / 0

CRC Errors (Down/Up)

1 / 0

HEC Errors (Down/Up)

0 / 0

Error Seconds (Local/Remote)

1 / 0

 

BT tester:

 

Download  Speed

 

868 Kbps

 

 

 

 

0 Kbps

1000 Kbps
Max Achievable Speed

 

 Download speed achieved during the test was - 868 Kbps
 For your connection, the acceptable range of speeds is 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :4288 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1000 Kbps

 

Stats from Hub after BT speedtester:

Connection Information

 

Line state

Connected

Connection time

0 days, 04:57:56

Downstream

4,288 Kbps

Upstream

448 Kbps

 

ADSL Settings

 

VPI/VCI

0/38

Type

PPPoA

Modulation

G.992.1 Annex A

Latency type

Interleaved

Noise margin (Down/Up)

15.5 dB / 19.0 dB

Line attenuation (Down/Up)

31.4 dB / 16.0 dB

Output power (Down/Up)

6.9 dBm / 1.5 dBm

Loss of Framing (Local/Remote)

0 / 0

Loss of Signal (Local/Remote)

0 / 0

Loss of Power (Local/Remote)

0 / 0

FEC Errors (Down/Up)

15 / 0

CRC Errors (Down/Up)

2 / 0

HEC Errors (Down/Up)

18 / 0

Error Seconds (Local/Remote)

2 / 0

 

 

 

 

 

Time and dateMessage

Mar 13 22:28:26 2011

(24130.150000) Admin login successful by 192.168.1.65 on HTTP

Mar 13 22:08:36 2011

(22940.770000) Socket error

Mar 13 20:05:38 2011

(15561.850000) Admin login successful by 192.168.1.65 on HTTP

Mar 13 19:40:58 2011

(14082.060000) Admin login successful by 192.168.1.65 on HTTP

Mar 13 18:19:10 2011

( 9174.300000) Admin login successful by 192.168.1.65 on HTTP

Mar 13 18:00:37 2011

( 8061.050000) Socket error

Mar 13 18:00:36 2011

( 8060.020000) Socket error

Mar 13 17:52:57 2011

( 7601.610000) RTNL: Received ERROR reply 'No such process' for message type 0x19

Mar 13 17:52:15 2011

ERR 2011-03-13T17:52:15Z cwmp: mt_cwmp: session error: Could not resolve host

Mar 13 17:52:15 2011

( 7559.360000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22

Mar 13 17:52:15 2011

( 7559.360000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22

Mar 13 17:52:15 2011

( 7559.360000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22

Mar 13 17:52:15 2011

( 7559.360000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22

Mar 13 17:52:11 2011

( 7554.880000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22

Mar 13 17:52:11 2011

( 7554.880000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22

Mar 13 17:52:11 2011

( 7554.880000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22

Mar 13 17:52:11 2011

( 7554.880000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22

Mar 13 17:52:10 2011

( 7554.770000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22

Mar 13 17:52:10 2011

( 7554.770000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22

Mar 13 17:52:10 2011

( 7554.770000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22

Mar 13 17:52:10 2011

( 7554.770000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22

 

 

 

Hello!

I called BT around the New Year, explaining that we were had constant disconnection from the internet.  I tested different computer, and connected through Ethernet.  After 1-2 hour conversation, I insisted that a BT Tech come to our home and check the line.  I was told that we could have a charged for the tech if the fault was on our end, which I new it wasn't.  After the tech came, and tested the lines in the house, he went to the outside of the property and 250 meters down the road, found the fault underground, 3-4 hrs of his work.  He told us the problem was with the cable and we are now on the last pair in that cable that comes our direction.  Our connection did get better, and was more stable, but not the past 2 weeks.

I called again last week and explained to them that we have 4 computers, and 2 game stations, all of them on wireless and we keep getting an error that the internet connection is lost.  I explained, it isn't my computer, since it happens on everything in my house.  Despite this, they requested me to Cat5 it to my PC and remoted into my computer, and decided to uninstall my wireless card on my laptop, then reinstalled it and played with configurations on my computer.  He also changed the wireless settings in the hub, from Automatic to Channel 11, which didn't work either, and I still received the BT connect error.  Once I got it through to them that it wasn't my PC, or the other wireless devices that worked fine for the past 2 years with no new changes done to any device causing interference with one another, oh and after 2.5 hrs of phone converstation, they decided to send a new HUB out.  I was patient, got the hub, but stayed with the old one for a few more days.  I am not sure of the day statistics, as my partner and I work throughout the day, but at night, we would drop at least 6-8 times between 5pm-10pm, obviously worse the later of the night. I connected the new hub Friday night and I have had the SAME PROBLEMS as the old hub.  I decided to connect my PC via Cat5E for the past 24 hrs and obivously don't receive an error that the wireless would give due to the refresh time it takes on a pc when the wireless connection is lost, but I do see web pages loading rather slow, or hanging.  This leaves me to believe that it isn't either one of the HUBS, but it is still the line. 

I tried the quiet line 17070 test, no noise.  But have previously picked up our phone line to answer a call and receive static only for the 1st 5 seconds or so. 

We have the ADSL 10v box on the wall, connected RJ11.

I have seen that several people have posts saying there is a 10 day wait period for the connections to get stable.  How is this possible, when my hub is resetting itself every 20 mins?  My line will obviously never be stable, leaving it to be a line fault. 

I was wondering if when users go to http://www.speedtester.bt.com/, it resets the hub, so I am going to give that a try. >>> From below, it didn't reset the HUB doing a test, but it was worth a shot.  But I do have a lot of NOISE still on the line. 

 Regardless of the 10 day wait period for the new hub to get stable, the line was bad with the old hub and is still bad with the new hub...I want my reliable wireless connection back!  I am taking online University classes, once you enter an exam...there are no RETAKES for yucky internet connections!!!  I need to something reliable.

 

 Thank you!

DIP

0 Ratings
4 REPLIES 4
Distinguished Sage
358 Views
Message 2 of 5

Re: Help!! Broadband hub dropping wireless

Hi
You need to get your line sorted first phone bt faults on 151 report a noise problem but do not mention broadband after your line is fixed your broadband will improve within a few days
0 Ratings
Distinguished Guru
358 Views
Message 3 of 5

Re: Help!! Broadband hub dropping wireless

Hi Dipsticky and welcome

Are you also manually rebooting the hub? If so, try not to.

If possible, can you disconnect everything from your phone sockets, apart from a known to be a good working filter, the router and a phone, all connected directly into the test point in the master socket.

Also move the hub away from anything electrical.
If you have one, plug the hub into a surge protector (just the hub).

Then leave it all alone.

A random times, keep checking the event log, idealy have no devices connected to the hub overnight and then check the event log in the morning. Are there any events occuring when nothing is connected?

For the wireless
Download inSSIDer2 (windows), istumbler (MAC) or iwlist (Linux)
Chek for a free or less congested wifi channel and set the hub to use it.

 

I've also got the danube events, which appear to be after a reboot/reset of the hub.

(fyi - danube_dsl_ioctl = danube_digital subscriber line_input/output control)

-+-No longer a forum member-+-
0 Ratings
Dipsticky
Newbie
344 Views
Message 4 of 5

Re: Help!! Broadband hub dropping wireless

That is the problem, I haven't manually reset the Hub, since I put the new one on, the old one and the new one seem to be resetting themselves.  The hub is connected directly to the the RJ11 socket of the ADSL Filter v10 and the power is directly plugged in, about 10 inches away, with no other devices plugged in that room, as it sits in the coat room on a shelf and about 6 feet away from an electrical outlet.  I pulled it out into the hallway and set it on the floor to see if the signal being out of the room and closer to my system would help, but it didn't.  When the line goes down, I believe that is what is resetting the hub, as it is not getting talk, and disconnecting.

Thank you both...looks like I call BT again, and ask they check the line.

0 Ratings
Distinguished Guru
330 Views
Message 5 of 5

Re: Help!! Broadband hub dropping wireless

And what happens if you carefully remove the ADSL V1.0, plug a good quality filter into the test point and plug just the hub and one landline phone into the filter?

 

Does it still drop?

-+-No longer a forum member-+-
0 Ratings