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Steveh_1955
Aspiring Contributor
422 Views
Message 1 of 16

Help Broadband keeps dropping out

This evening my broadband is dropping out every few minutes, speed has now dropped from 12meg to 9meg, I am on Fairseat exchange in kent, anybody know of any problems here

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
419 Views
Message 2 of 16

Re: Help Broadband keeps dropping out

Check here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31


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Steveh_1955
Aspiring Contributor
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Message 3 of 16

Re: Help Broadband keeps dropping out

Here we go again, my broadband is dropping out several tiimes a day since friday, i used to have 12meg and has been stable for weeks now i am down again to less than 10meg, the broadband must have dropped out about 20 times since friday, it has dropped 3 times in the last hour.

 

Nothing has changed in my house but just to make sure I have removed the filtered openreach faceplate and my router is in the test socket

 

I had a lot of problems a few months ago but they have been resolved, this is infuritating as we use broadband talk and obviously when the connection drops we have no phone

 

I have to try and find the mods e-mail that dealt with my last problem but if any mods are out there can you look into this for me before i go mad!!

 

Stats below

 

ADSL line status

    

Connection information
Line stateConnected
Connection time0 days, 0:19:57
Downstream9,951 Kbps
Upstream1,167 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)9.1 dB / 6.2 dB
Line attenuation (Down/Up)32.0 dB / 18.0 dB
Output power (Down/Up)0.0 dBm / 12.6 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 4294967264
CRC Errors (Down/Up)3698 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)2
 
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Distinguished Sage
Distinguished Sage
389 Views
Message 4 of 16

Re: Help Broadband keeps dropping out

Did you try the quiet line test?


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Distinguished Sage
387 Views
Message 5 of 16

Re: Help Broadband keeps dropping out

also you still have a phone line by just plugging a phone in to one of the standard phone sockets
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Steveh_1955
Aspiring Contributor
386 Views
Message 6 of 16

Re: Help Broadband keeps dropping out

Yes I tried the quiet test no noise at all on my line

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Steveh_1955
Aspiring Contributor
381 Views
Message 7 of 16

Re: Help Broadband keeps dropping out

Update****  Have tried 2 outher Home Hubs one a version 2 and one a version 3 problem still remains!!

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Steveh_1955
Aspiring Contributor
380 Views
Message 8 of 16

Re: Help Broadband keeps dropping out

I only have the test socket with a filter in and the modem phone is pugged into the filter!

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Steveh_1955
Aspiring Contributor
379 Views
Message 9 of 16

Re: Help Broadband keeps dropping out

yet another update 7 discons in 30 minutes now!

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Reed_Richards
Aspiring Expert
373 Views
Message 10 of 16

Re: Help Broadband keeps dropping out

Try unplugging all electrical devices in your house except the Home Hub and watch the Hub lights to see if it still disconnects.  Or use a laptop/tablet running on battery to monitor your Internet connectivity.  Obviously you won't be able to keep this up very long but long enough to see if you have another 7 disconnections in the next half hour.

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