Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

Help! I have 2 BT Ids - neither works properly


I have a BT landline, and a BT infinity broadband package.

When I type my landline number into the system (i.e. My BT / login / forgotten your login details) it says I have 2 BT ids already.

One of them is a name (not an email address). I can log into that, however none of my BT products are listed under that ID.

The other of them is my primary BTInternet email address. If I log in with that I always get taken to my BT Yahoo email page, NOT to the My BT page. If I select the account info option from that page it does not show me any of my BT products and tells me I need to create a BT Id.🙄

Both of the BT Ids are messed up. I think the solution is probably to delete both of them, wait a day or two, and then start again and create a brand new BT Id.

Can anyone tell me how to achieve that?

Many Thanks.

0 Ratings
Message 2 of 2

Re: Help! I have 2 BT Ids - neither works properly

Hi @Rob_J 

Welcome to the Community and thanks for your post!

I'm sorry that you're having problems viewing your account info on your My BT profile.  Have a word with our live chat team to see if they can get you sorted.  If it's easier you can call us on 0800 800 150.  You can chat to my colleagues online here:  Live Chat Team

Post back and let me know how you get on.



0 Ratings