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Peter_B
Beginner
702 Views
Message 1 of 6

Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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Hello,

 

I wonder if someone can help/point me in the right direction?

 

I ordered BT Infinity and moved my line/calls to BT. I ordered on the 24th July 2017 when there was an offer which included a £150.00 Pre-Paid Mastercard (I have screen prints of this offer), the Inifinity/Line were installed on the 29th August 2017 and my order closed within 24 hours.

 

Upon logging in to claim my mastercard, the system states "No rewards available at the moment". I have checked and the orders have definitely closed.

 

There does not seem to be any means by which to email/contact BT to chase this. Any guidance would be greatly appreciated.

 

Thanks.

 

 

 

Peter

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5 REPLIES 5
PaddyB
Moderator
Moderator
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Message 2 of 6

Re: Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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Hi @Peter_B,

 

Welcome to the community forum. I'm sorry you haven't been able to claim your rewards card. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Peter_B
Beginner
697 Views
Message 3 of 6

Re: Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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Hi Paddy,

 

Many thanks for your prompt reply. I have completed the form as requested.

 

Kind regards

 

 

Peter

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Peter_B
Beginner
631 Views
Message 4 of 6

Re: Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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Hi Paddy,

 

As noted 4 days ago, I completed the form and submitted it, I received a Query Reference and it said I should hear within two days, I have left it for four days but have yet to hear anything.

 

There does not appear to be any mechanism by which to chase this, are you or one of the mods either able to chase or advise who I can contact to expedite?

 

I have re-checked and no award is on the BT system, no email received, nor any phone calls.

 

Thanks in advance

 

Peter

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NeilO
Moderator
Moderator
626 Views
Message 5 of 6

Re: Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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@Peter_B I'm sorry about the delay getting back to you we're really busy in the moderation team at the moment you're very close to the top of our queue and we'll be in touch this evening or tomorrow. 

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Peter_B
Beginner
601 Views
Message 6 of 6

Re: Help Please - My £150 Mastercard Reward Does Not Appear In Claim My Rewards

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Hi Paddy/Neil,

 

Just a note to thank you for your help. Was contacted Friday stating in hand, was called today and and my reward has now been authorised.

 

Thanks again.

 

 

Peter

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