Help Please, extremely slow connection speed with ip profile of 0.25Mbps

[RussPower]

Please can someone help me with my broadband conection, it is extremely slow.

I have posted the stats from my router and a set of results fr0m the BT Speedtester.

I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.

My IP Profile is only 0.25Mbps. How do I get this reset ?

Thanks

Russ.

FAQ 1. Best Effort Test: -provides background information.   Download  Speed   0.23 Mbps 0 Mbps 0.25 Mbps Max Achievable Speed Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps 2. Upstream Test: -provides background information.   Upload Speed   0.34 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

ADSL Line Status

Connection Information Line state: Connected Connection time: 0 days, 00:20:35 Downstream: 287.1 Kbps Upstream: 440 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Interleaved Noise margin (Down/Up): 26.3 dB / 29.5 dB Line attenuation (Down/Up): 16.9 dB / 8.8 dB Output power (Down/Up): 14.4 dBm / 11.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 0 / 57 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 0 / 7 Error Seconds (Local/Remote): 0 / 0

[john46]

hi you need to leave the hub powered up with no restarts for the next 3+ days checking your connection time regularly if after 3 days your speed has not increased the please post back

[imjolly]

are you connected to the master or test socket?  do you have other sockets?  are you having connection problems with internet dropping out even though the router is connected 24/7?