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Message 1 of 3

Help Please, extremely slow connection speed with ip profile of 0.25Mbps

Please can someone help me with my broadband conection, it is extremely slow.



I have posted the stats from my router and a set of results fr0m the BT Speedtester.


I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.


My IP Profile is only 0.25Mbps. How do I get this reset ?







Results Image not loaded

1. Best Effort Test: -provides background information.

 Download  Speed
 0.23 Mbps
0 Mbps0.25 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 0.34 Mbps
0 Mbps0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.


We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.









ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:20:35
Downstream:287.1 Kbps
Upstream:440 Kbps
ADSL Settings
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):26.3 dB / 29.5 dB
Line attenuation (Down/Up):16.9 dB / 8.8 dB
Output power (Down/Up):14.4 dBm / 11.8 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 57
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 7
Error Seconds (Local/Remote):

0 / 0

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Message 2 of 3

Re: Help Please, extremely slow connection speed with ip profile of 0.25Mbps

hi you need to leave the hub powered up with no restarts for the next 3+ days checking your connection time regularly if after 3 days your speed has not increased the please post back
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Distinguished Sage
Message 3 of 3

Re: Help Please, extremely slow connection speed with ip profile of 0.25Mbps

are you connected to the master or test socket?  do you have other sockets?  are you having connection problems with internet dropping out even though the router is connected 24/7?

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