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john46
Distinguished Sage
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Message 11 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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it is worth a try
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toonlass
Contributor
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Message 12 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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I have borrowed a corded phone and there is now silence on the line - anything else I can try?

 

Thank you

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john46
Distinguished Sage
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Message 13 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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no that is all you can do when the speed drops again please run the BT speed test again and post the results
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toonlass
Contributor
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Message 14 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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The speed has again dropped from waking up this morning - unable to stream content and even slow to load this website.

I have completed a wired test:

 Best Effort Test:  -provides background information.

 Download  Speed
 3.79 Mbps
  
0 Mbps7.15 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 3.79 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 4.5 Mbps

 

and my router stats (iMac for wired test LAN4)

System Up Time 257:38:42
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA248087093462612909174334174:34:27
LAN1100M/Full2088239012935509084814392257:38:19
LAN21000M/Full
LAN3Link down
LAN4100M/Full
WLAN b/g/n145M12114953091509625017350623896004:26:40
WLAN a/n/ac867M9932129397512002335022571904:26:29

ADSL LinkDownstreamUpstream
Link Rate5536 Kbps448 Kbps
Line Attenuation44.5 dB30.5 dB
Noise Margin3.9 dB19.0 dB

 

Any obvious issues? Once again the wholesale test wired on my iMac seems to be telling me that speeds are 3.8mbps, but i feel this is inaccurate when pages are slow to load etc.  Using other speedtests on iOS devices i get 0.5mbps and under - so same issue as before.  

I installed replacement microfilters over the weekend too.  We were getting 3.9mbps even at 2am!

 

Any idea gratefully recieved as this is still a mystery to me!

Thank you

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john46
Distinguished Sage
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Message 15 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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The BT Wholesale speedtest is accurate wireless speedtests are not accurate due to external interference
your router stats looks ok as well
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toonlass
Contributor
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Message 16 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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So what could be stopping my wireles devices being able to stream TV etc?  Over the past few days when the wired wholesale test said 3.8mbps I was also getting htis on my wireles devices.  I have not changed anything.

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john46
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Message 17 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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have you tried changing the hubs wireless channel
also not sure what you mean by getting hits on your wireless devices
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toonlass
Contributor
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Message 18 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Sorry i meant 'this' not 'hits!'

I have tried changing channels - I also ran a diagnostic on my iMac to tell me which was the best channel to use.

 

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john46
Distinguished Sage
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Message 19 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Unfortunately wireless is prone to interference from multiple sources not just other router or home hubs and therefore less reliable
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toonlass
Contributor
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Message 20 of 68

Re: Help! Really stuck as to what is causing drop in speeds...

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Still a low speed today on all devices.  We have no neighbours to have any inteference from their routers.  I have had our cordless phone switched off all day.

 

When I do the wholesale test wirelessly on my iMac it still gives a good speed (2.7-3.8mbps).  Any ideas why this is this not reflected through other wireless devices?

 

Is it worth changing the DNS server?

 

Thank you

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