I hope someone can shed some light on this.
Prior to buying the house which I have just purchashed I checked the bt openreach checker for firbe and it said it was at build status which was fine by me. On Friday of last week I checked and it then said they were taking orders but that suddenly changed back to build staus.
I then emailed openreach and got the below response:
Please accept our apologies for the inconvenience caused due to our website.
In response to your query regarding Fibre Broadband availability ,I would like to inform you that we have investigated our network data and found that we’re not currently able to supply you with fibre service from our existing network. You are connected to Cabinet: XX of Exchange: XXXXXXX, which isn’t currently included in the fibre roll-out because after our initial survey, it was established that there is no Current Project as of now, Openreach would not be able to upgrade this cabinet at this moment in time because upgradation is designed by the planning team which involves so many components – resources, cost, research and many more and which takes time to implement the plan.
I understand that you are looking for the options to get Fibre, I can suggest you about getting together with neighbours or a local community group and raising the money to help build the network yourself. We offer a community fibre partnership scheme where we work with local communities to jointly fund fibre cabinets. We can’t always guarantee this will be feasible, but we’d be willing to look at it if you are interested. To find out more, visit our websitehttps://www.homeandwork.openreach.co.uk/fibre-broadband/community-fibre-partnerships.aspx.
I would request you to keep an eye on our website: http://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx, for latest updates.
Fibre Enquiries Team
How relibable is the openreach website as I am now now very confused from what the advisor has said and what the website is telling me. Having fibre in my new area was a massive factor in moving. Surely if the website was telling misleading information to potential customers they would take it down or fix it.
Postcode for my area is XXXX XXX.
I really dont know what to believe or think now.
Thanks for your time.
Solved! Go to Solution.
As its Openreach that provide the network, the information they have given you would be correct.
The cabinet may have been initially planned, but deemed commercially nonviable.
BT Retail who manage this forum, are just another service provider, so would have no more information than that provided by Openreach.
Thank you for your reply.
I hope they update the checker website to reflect this as its very misleading.
If I didnt contact them I would be just sat waiting and waiting.
Has anyone else had issues like this?.
I see, that is the Openreach one, which would have indicated possible plans, but have now changed.
The one I mentioned shows services currently available at you address.
If you enter your BT Retail phone number into that form, it will tell you what is available.
Please remember to edit out your phone number before you post the results.