Hi - I've had very few problems with BT Internet until last Tuesday when the BB speed just fell off a cliff.
Having tested the line last week, I have left the hub on for a few days to see if anything improved, but it is still a problem this morning. The connection has been dropping several times a day although over the weekend, it didn't drop quite as often.
Here are the results of this morning's test and I would be grateful for anyone's advice as to what to do next:
Download speed achieved during the test was - 44 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.38:23.38:68.2 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Upload speed achieved during the test was - 296 Kbps
Upstream Rate IP profile on your line is - 448 Kbps
0 days, 19:57:25
Noise margin (Down/Up)
14.8 dB / 17.0 dB
Line attenuation (Down/Up)
52.0 dB / 31.5 dB
Output power (Down/Up)
17.8 dBm / 12.6 dBm
Loss of Framing (Local)
Loss of Signal (Local)
Loss of Power (Local)
FEC Errors (Down/Up)
51988 / 17
CRC Errors (Down/Up)
67 / 2147480000
HEC Errors (Down/Up)
nil / 11
Error Seconds (Local)
Sorry if this is a really dense question but if the connection keeps dropping how can the IP profile ever improve?
You can't! you need to recheck your connections to make sure they are ok and be connected to test socket
Although I'm seeing a different output, it's strange that you have had problems since last Tuesday (8th March). I posted a thread based on my issues which started on this day as well.
What exchange are you connected to?
P.S. I had similar issues before and had to replace the hub. Have you got another router you could plug in and try?
I'm on the Godalming exchange. It does seem extraordinary that these problems started overnight - what was previously an exemplary service should not suddenly become appalling without something 'happening' or someone doing something, surely? Were there software updates issued overnight on Monday? Can't think of what else might have happened.
I do have an old Netgear router I could use actually - that's a good thought. The only problem is that my hub phone is my work one, but I suppose I could divert that to my mobile.
Okay, I'll first of all try the hub in the test socket for a couple of days to see if that helps the IP profile, and if not, will try the Netgear router.
Thanks all - will let you know how I get on.
bts latest top of the range HOME HUB is now out it supersedes hh2.
have you the latest one?
Not sure if I really need to upgrade to HH3 or do I?
Anyway - bizarrely - I've run the speed test again today (bearing in mind that it is Tuesday so one week exactly since the speed fell off a cliff) and it is hugely better again?!?!?!
Download speed achieved during the test was - 1179 Kbps
2. Upstream Test: -provides background information.
>Upload speed achieved during the test was - 339 Kbps
ADSL line status
Line state Connected
Connection time 0 days, 12:42:16
Downstream 1,440 Kbps
Upstream 448 Kbps
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.8 dB / 16.0 dB
Line attenuation (Down/Up) 52.0 dB / 31.5 dB
Output power (Down/Up) 16.5 dBm / 12.6 dBm
Loss of Framing (Local) 92
Loss of Signal (Local) 178
Loss of Power (Local) 0
FEC Errors (Down/Up) 8858 / 25
CRC Errors (Down/Up) 164 / 2147480000
HEC Errors (Down/Up) nil / 22
Error Seconds (Local) 159
The hub obviously restarted itself just over 12 hours ago (no idea why) and for some reason it's all come good again. Perhaps something happens to the software on a Monday night? Does BT release upgrades or something overnight?
Whatever the reason, it does mean that work today might be a little easier
Thanks to all
stats look better but noise margin still high. If you just stay connected you will probably get another sync in few days and should be a drop in noise margin with an increase in speed. just maintain connection if you can
Ok thanks. Will keep an eye on it. Do you have a view on upgrading to the HH3?