I have exactly the same problem as well. Contacted the customer service and asked me to do the same steps (reseting) , checking powerlines etc when I know the problem is regarding my account. I've already missed the champions league games. Can someone help so that I won't miss the premier league action this weekend?
Please PM me your landline telephone number and I will look into this for you.
Thanks for confirming everything is now working.
I'll see if I can get the call flows updated to ensure future reports of this type of issue can be dealt with more efficiently.
Given the subsequent posts in this thread ... you either didn't do this, or the CS agents are ignoring it. 😉