Good morning. I'm posting becasue I hope the mods here can help or intervene. About ten days ago our internet connection stopper workling entirely, with a constantly flashing orange light on the HH4 plus occasional blips of the broadband light. There had been a thuinderstorm whilst we were out that day.
After several days of waiting for the "line fault" to be cleared we tried a substitution test and found that the hub was fault - it displayed the same error when connected to a neighbours's socket, and a borrowed ADSL modem immediately connected to the internet through our master socket.
Unfortunately the IP profile had dropped to 0.25 (288Mbps) and still remains so after three days. Before the hub broke it hovered around 4-5Mbps. The SNR is wastefully high at 38db downstream. BT's helpline just keep reiterating that it is working fine and suggesting taking out a subscription to "BT Tech Experts".
Can the mods assist with a reset on our line to breing the speed up and the SNR down to an appropriate level.
I've posted the router stats below.
Thanks in anticipation,
ADSL Firmware Version
The quiet line number 170170 is temporarily unavailable. Here are the BTW speed test results....they have remained the same on downloading for three days. I'm not sure what is going on with the upstream speed: it has typically been 0.56Mbps over the last three days, so this looks like a "blip":
1. Best Effort Test: -provides background information.
|0 Mbps||0.25 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 0.28 Mbps|
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||0.83 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.01Mbps|
Upstream Rate IP profile on your line is - 0.83 Mbps
Final question: BT's helpline said to check the ADSL mode was G.DMT...it is. Does using ADSL rather than ADSL2 stop the IP profile from quickly adjusting.
Thank-you for your replies. I dont understand why after three days nothing has changed, and the connection speed is a slow as ever. Can the banding be removed or reset?
Also is it worth changing the connection type to ADSl2+? DLSCHECKER.BT.COM says that ADSL2+ is available at the exchange.
you need a stable conenction and banding will lift automatically but needs 24/7 internet connection not just router powered up. stats don't show internet conenction time.
from up speed you could try adsl2 as certainly higher than adslmax limit of 448kbps - but that will be anothet reset
Hi. We've have the new router connected for four days now. The "Stats" on the router info dont show connection time, but it appears to a stable, constantly and painfully slow. During those four days the router has been switched off twice: one for a minute as instructed by the BT speedtester website, and once to switch to ADSL2. There is improvement in the connection speed.
BT india say there is no problem.
Is the line "stuck" on this banded profile and can the Moderators release it please?
can you post current router stats please
banding should release automatically and as it take mods about 6 days to get back to you aftre completing the email your banding should have started to release before that with a stable internet connection