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Message 1 of 6

Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi,

 

Would anyone be in a position to help me with changing my BT ID email address, please?

I have attempted this many times, always with the same result.

On receipt of the email from BT asking me to click here to confirm the change of address I receive the following message after being redirected to the My BT website...

 

...

Sorry there was a problem saving your changes.

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5 REPLIES 5
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Message 2 of 6

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi @milgo 

Welcome to the Community and thanks for your post!

Sorry for the problems changing the email address currently associated to your BTID.  Have you managed to get this sorted since you posted?  If you're still having problems post back and we can give you a hand from here.

Cheers,

Robbie

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Message 3 of 6

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi Robbie,

 

Unfortunately still not been able to change the email address so any help would be much appreciated.

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Message 4 of 6

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi Milgo

Thanks for posting back.

I have sent you a private message, if you can reply we can take it from there.

Cheers

Stuart

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Message 5 of 6

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi,

I have the same problem.  I want to use a different email address as my BT ID and the web site option to do this doesn't work (and seems to have had problems for several years!).

Regards,

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Message 6 of 6

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi @davidgc and welcome.

I'm sorry you're having problems changing your BT ID email address. I'll be happy to help. I'll drop you a private message now so you can get in touch.

Cheers

David

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