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Beginner
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Message 1 of 5

Help please! Unable to receive some attachments.

I am suddently having problems with some attachments I have been sent a .pdf file several times, but it does not arrive in my e-mail, and there is no notification that there was a problem. Can anyone help me solve this - it has never happened before as far as I know.

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Aspiring Expert
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Message 2 of 5

Re: Help please! Unable to receive some attachments.

Which OS do you use, and which (if any) email client (Outlook, Thunderbird etc)?

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Beginner
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Message 3 of 5

Re: Help please! Unable to receive some attachments.

I use an iMac OS 10.7 (Lion), and  Apple Mail. Can you help please?

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Aspiring Expert
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Message 4 of 5

Re: Help please! Unable to receive some attachments.

Sorry, I know nothing about mac's. Maybe someone else will come along.

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Contributor
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Message 5 of 5

Re: Help please! Unable to receive some attachments.

I don't use Mail much and I'm on 10.6, but it may be worth going Mailbox > Rebuild for starters.

 

Can you get it via BT webmail?

 

How big are the files?

 

You might do better asking in Apple Discussions.

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