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RichHI
Aspiring Contributor
607 Views
Message 1 of 13

Help, please can you ask Chris Morton to call me

Please can you forward to Chris Morton to contact me? I returned from 2 week business trip tp yet more threatening letters from Bt. I have been overcharged by 130 pounds which was notified after i went overseas tgey tried to collect a week letter which caused the DD to fail and now they are threatening to cut off service. I need Chris to sort the clowns out again. I wish they would stop making these mistakes. I would appreciate a call asap. Chris has the number. I can pm account and numbers.
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12 REPLIES 12
SuperSajuuk
Aspiring Expert
599 Views
Message 2 of 13

Re: Help, please can you ask Chris Morton to call me

This is a customer to customer support forum, your posts do not go to BT. Though there are BT employees on the forum, in the form of forum moderators, they do not read all posts.

I have notified the moderators to assist in this issue, they may be able to help or at least point you in the direction of the person to contact.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
596 Views
Message 3 of 13

Re: Help, please can you ask Chris Morton to call me

I have asked someone to help with the continuing issue.

PaddyB
Moderator
Moderator
584 Views
Message 4 of 13

Re: Help, please can you ask Chris Morton to call me

Hi RichHI,

 

Chris is out of the office at the moment. I can see that is is due to get in touch with you on the 17th. If you are looking to reply to Chris, the best thing to do is to reply to one of the emails you have received previously.

 

Thanks

 

PaddyB

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RichHI
Aspiring Contributor
577 Views
Message 5 of 13

Re: Help, please can you ask Chris Morton to call me

Thanks

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RichHI
Aspiring Contributor
576 Views
Message 6 of 13

Re: Help, please can you ask Chris Morton to call me

Thanks. I got some calls from him while overseas. Hoping all was well and low and bhold accounts people have overcharged again. Whnvr I go away they do this. WOuld apprciat call. 

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RichHI
Aspiring Contributor
575 Views
Message 7 of 13

Re: Help, please can you ask Chris Morton to call me

Chris does not reply by email but by phon and BT blocks the outgoing number. So this forum is only way I can get help as Offshore support refus to refer or escalate to anyone offshore or in UK. This is why I am so gratful for hlp, forwarding messages..

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RichHI
Aspiring Contributor
574 Views
Message 8 of 13

Re: Help, please can you ask Chris Morton to call me

sorry e key is sticking on this pc. wanted to send urgntly given the usual thretening style of BT accounts when they make mistakes...

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SuperSajuuk
Aspiring Expert
571 Views
Message 9 of 13

Re: Help, please can you ask Chris Morton to call me

If the mods are assisting you, then stop calling the helpdesk, as you will get people involved that will confuse the whole situation and cause more problems.

Chris should be sending you emails though, if he can't reach you on the phone...
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RichHI
Aspiring Contributor
561 Views
Message 10 of 13

Re: Help, please can you ask Chris Morton to call me

hav not called helpdesk for months as counterproductive. will wait for chris to call on 17th then. Thanks again

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