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I could just sit and cry with BT right now - it should have been so simple.
For the last 5 years (at least) my landline and broadband have been with BT. My landline was my account and my broadband was registered at my address but the bill was sent to and paid for by my employer however this agreement has now come to an end.
I had a look around for the best deal and decided to stay with BT as it would be easier all round - what a joke that has turned out to be.
In August I attempted to order my broadband online taking in the Sainsbury voucher deal. It said there was a problem so I got help on chat who told me to say that I did not have a working number here - it was a fault in the system apparently. I was assured throughout that I would keep my phone number and everything would be fine.
I have lost my number and my call package. I have a new number which has a different call package - no off peak evening unless I pay extra. Both numbers appear to be live from the billing point of view and my credit balance appears to be shrinking so it is costing me money for a line / phone I have no access to.
I spoke again on chat 2 weeks ago and was assured old number would be put back in use and the accouting side could all fall into place.
Luckily I have all the transcripts from these conversations. UNluckily I cannot get in touch when any kind of human to resolve.
Where do I got from here. I cannot tell you how angry and frustrated I am getting
Oh................. and I never did get my Sainsbury voucher 😞
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Apologies for all the hassle here. I'll will make sure that get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Update: Had a call today to tell me that my line would revert to my old number tomorrow. I've checked online and the final bill for this number has now been issued with a credit although that hasn't appeared in my bank yet - fingers crossed.
Definiely making progress - thanks guys.
Just need to get my broadband on the same account as my phone, the second account closed with no charges incurred and my M&S voucher would be nice 🙂
Baby steps but hopefully getting there
Just a quick note to say a huge thanks to Orla from BT who all the issues I posted about a few weeks ago.
My account is now completeyl back to normal and my Sainsbury voucher received.
She has kept her word to call when she said she would and been thorough and professional throughout