We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
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enter your phone number and post results remember to delet number
it may be you cab was showing available at time of order but now has a waiting lins so check notes when you run dslchecker https://www.btwholesale.com/includes/adsl/main.html
I'm really sorry that your order has been partially if not fully cancelled. I would wait for someone to notify a mod to try and pick this thread up.
Thanks for your post and welcome to the community forum!
I'm sorry that you've been told that you're unable to get BT Infinity after placing your order. I realise how disappointing this is and I understand that you have requested to cancel your order as a result of this.
You can send over your details and we'll make sure everything has been cancelled and we'll help refund what you have paid. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Keep in mind that it will take us a few days to get back to you from whenever you send over your details.