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kittyk192
Aspiring Contributor
1,306 Views
Message 1 of 11

Help very sudden drop in speed

Hello as of 2 days ago i have had a rather sudden lack of speed, until this problem occured i was able to download @ 900Kb/s on a good day nearly 1meg/s but now i cant even run btspeedchecker as it crashes.

 

I have tried the following:

 

1) connected straight to master socket (inside cover)

2) different extension cord

3) no extension cord

4) new filter

5) Complete reinstall of OS.

6) Turned off wireless on router incase of unauthorised access eating bandwidth

7) disabled firewall

 

still no joy please help

 

katrina

 

speedtest.net comes up as follows:

 

 

 

 

 

Info From Hub:

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:26:13
Downstream9,586 Kbps
Upstream1,164 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)3.1 dB / 4.8 dB
Line attenuation (Down/Up)41.5 dB / 18.9 dB
Output power (Down/Up)0.0 dBm / 12.9 dBm
Loss of Framing (Local)23
Loss of Signal (Local)3
Loss of Power (Local)0
FEC Errors (Down/Up)1049542 / 4294967148
CRC Errors (Down/Up)15 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)

19

Tags (4)
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10 REPLIES 10
kittyk192
Aspiring Contributor
1,302 Views
Message 2 of 11

Re: Help very sudden drop in speed

UPDATE:i have now managed to get the btspeedchecker to complete a check and the info is as follows:

 

1. Best Effort Test: -provides background information.


Download Speed

74 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 74 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :9586 Kbps(DOWN-STREAM), 1164 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.47:29.67:51.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.


Upload Speed

921 Kbps
 
0 Kbps1164 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 921 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1164 Kbps

Tags (4)
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zoiX
Newbie
1,295 Views
Message 3 of 11

Re: Help very sudden drop in speed

Having exactly the same problem, we've changed nothing at all on our end, but about 2 days ago the speed of our line just totally died. Even when we've checked it at off-peak times, the speed of the line is a total joke - at least when dial-up existed webpages were almost exclusively html!!

0 Ratings
kittyk192
Aspiring Contributor
1,267 Views
Message 4 of 11

Re: Help very sudden drop in speed

Bump can anyone helpppppppppp!!!!!

Tags (3)
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Geoff93
Recognised Expert
1,247 Views
Message 5 of 11

Re: Help very sudden drop in speed

Given that your IP profile is good but your throughput is rubbish I would email mod for assistance giving account and phone number and link back to this thread. forum.moderation.team@bt.com
0 Ratings
tally2425
Beginner
1,246 Views
Message 6 of 11

Re: Help very sudden drop in speed

I can join that club, Was getting around 5mb, Now im dropping to around 1mb or less i have a post up aswell. Ive rang BT so many many times and nothing has happend, i was getting around 5mb for 11 months now getting less than 1mb.
0 Ratings
kittyk192
Aspiring Contributor
1,211 Views
Message 7 of 11

Re: Help very sudden drop in speed

Bump

0 Ratings
Moderator-Retired
1,179 Views
Message 8 of 11

Re: Help very sudden drop in speed

Hi kittyk192,

 

Did you send us an email as Geoff93 suggested?

 

We'll need your BT account and telephone number along with a link back to this thread.

Just send to the email address in my profile and mark FAO Craig please.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Highlighted
kittyk192
Aspiring Contributor
1,171 Views
Message 9 of 11

Re: Help very sudden drop in speed

Hello i have emailed as suggested however i shall send email again marking FAO Craig. also the last part of the speed checker (where you have to change username) does not work for me.

 

katrina

 

**Update email sent marked FAO Craig thanks

0 Ratings
rng
Aspiring Contributor
1,158 Views
Message 10 of 11

Re: Help very sudden drop in speed

welcome to the club 🙂

exaclty same

http://community.bt.com/t5/BB-in-Home/is-it-a-good-idea-to-turn-off-interleaving/td-p/72109

 

Download Speed 280 Kbps

with

Line state      Connected
Downstream      10,294 Kbps
Upstream        1,169 Kbps

 

my exchange is WRBRIX (Brixton, London)

 

you can check your exchange here:

http://usertools.plus.net/exchanges/

 

 

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