Help with Asus DSL-AC68U

[Jackirate]

Hi Everyone,

I’m looking for a hand setting up my new ASUS DSL-AC68u to replace my HH5

Everything is connected correctly, I have ran through the set up wizard using the correct credentials. (bthomehub@btbroadband.com / BT)  but I am still getting internet status showing as disconnected? 

What would be the first things to check? I feel like I’m being an idiot here as searching the forums most people with this device at least managed to connect up. 

Any help would be greatly appreciated, if anyone needs any more information feel free to ask and I’ll reply as soon as I can to the best of my ability.

Thanks in advance!

[imjolly]

previous forum post  https://community.bt.com/t5/BT-Fibre-broadband/ASUS-DSL-AC68U-CORRECT-SETTINGS/td-p/1839925

[Jackirate]

Hi thanks for the reply. 

I have configured the dsl settings to the ones suggested in that post but I’m still getting a status of disconnected with no internet light showing on the router. 

Is there anything else I can try? 

[imjolly]

can you post your current settings and someone may be able to assist

[h3x1e]

Make sure the VLAN Tag is set to 101

[Jackirate]

Hi thanks for the reply. 

VLAN TAG is set to 101.

I am trying to post a photo of my settings but for what ever reason they won’t upload even after compression. I’ll keep at it

[imjolly]

are you using the  camera to post your photo of stats

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[Jackirate]

I was having an issue uploading from my phone, ive had to tether my 4g to the laptop to try and upload.. here are my settings. Thanks again in advance.

[h3x1e]

is the time and date correct on the Router? If there is such an option

Since it seems kinda 4 years wrong 😛 see if you can change it.

Also you could try setting the Greenwich Mean time to British Summer Time or GMT +1 if there's an option

[imjolly]

should web access from wan not be yes