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settle_john
Contributor
524 Views
Message 1 of 5

Help with New SIM after number porting.

Received a new BT Mobile sim, activated it then went to bt.com/keepmynumber and entered the PAC code from EE, received activation and notification of number move and activation day.

On number move day received text from BT that the EE number had been transferred after turning the phone of and on could only receive incoming calls unable to make outgoing calls with a message that the system is busy please try again later, called the help line who checked and found no faults and just to keep turning the phone off and on every 2 hours, we have tried the sim in other phones with the same result.

How long does the changeover take and why can the phone receive calls on the EE number but not make them, any help please.

 

John

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4 REPLIES 4
enemjay
Beginner
487 Views
Message 2 of 5

Re: Help with New SIM after number porting.

I'm in the same position after moving to BT from EE today...

 

Can receive texts but not make them. Tried to make a call - "system is busy".

 

Received one text through from BT during the day saying porting had happened fine.

 

 

Keep turning phone off/on, no difference.

 

 

Not sure what else to do

 

 

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settle_john
Contributor
509 Views
Message 3 of 5

Re: Help with New SIM after number porting.

Sorry posted in wrong forum should be in BT Mobile 

John

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Fusionmoth
Aspiring Expert
444 Views
Message 4 of 5

Re: Help with New SIM after number porting.

Check your account on bt.com or via the by mobile app, you'll find you have no allowance there. It's a known issue affecting lots of people apparently. No timescale for fix.
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enemjay
Beginner
442 Views
Message 5 of 5

Re: Help with New SIM after number porting.

You're correct...

 

Allowances not available, see pic:

 

Untitled.jpg

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