Help with managing Landline calling out options online

[SENORITA-H]

HI! CAN ANYONE HELP ME? IM TRYING TO MANAGE MY ELDERLY MOTHERS  LANDLINE ACCOUNT ONLINE. I AM HER POWER OF ATTORNEY AS MY MOTHER HAS DEMENTURE, SO I MANAGE THIS ACCOUNT. SHE IS CALLING MOBILES, INTERNATIONAL, RETURN 1471, SPEAKING CLOCK AND CLOCKING UP A HEFTY BILL. I'VE TRIED TO MANAGE THIS ONLINE, BUT HAVE BEEN UNABLE TO DO THIS. CAN ANYONE HELP ME TO STOP HER CALLING THESE NUMBERS, AS I DON'T WANT TO TAKE THE PHONE FROM HER IN CASE OF EMERGENCY? THANK YOU.

[Keith_Beddoe]

@SENORITA-H 

See https://btplc.com/inclusion/ProductsAndServices/Nuisancecalls/Outgoingcallcontrol/index.htm

Network Controlled Calling (NCC)

We’ll work with you to agree a list of up to 10 UK numbers that can be called from the customer’s landline. Choose your numbers carefully, as you can only change them once very six months. Most people choose to limit calls to immediate family members, carers or the doctors.

We then restrict calls made from that line so you can only call those numbers, the emergency services (999 and 112), and our fault repair service (151).

Incoming calls carry on an normal.

NCC might not be the best option for you if you’re going to need to call more than 10 numbers, or if you’ll need to change them a lot.

Download NCC customer testimonial - PDF [71 KB]