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Beginner
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Message 1 of 2

Help with more time to pay a missed payment

I recently had my direct debit payment to BT returned unpaid. BT are now demanding immediate  payment of the one month's missed payment and threatening further action. I am unable to make this payment in one payment and am trying to speak to someone authorised to allow me to pay it off over a few months. Help!!! Cannot get through to anyone in charge who can see past the rules and willing to listen . Been with BT for ten years and have phone and broadband with them. Surely I should be able to get a little time!

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Distinguished Guru
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Message 2 of 2

Re: Help with more time to pay a missed payment

Hi jayne1 and welcome

 

I'd ask the mods to have a look in to this for you. They might be able to sort out an arrangement.

 

Use this form - http://bt.custhelp.com/app/contact_email/c/4951

 

Allow up to 72 hours for a reply.

 

Should you get hassle in the mean time, post back and we'll go from there

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