Hi - we have had incredibly slow broadband connections for the past three days with the connection dropping constantly.
I ran the speed tester (bearing in mind I'm a novice at this) and got these results:
Download speed achieved during the test was - 56 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Your DSL Connection Rate :992 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.94:33.34:57.4 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 351 Kbps
Upstream Rate IP profile on your line is - 448 Kbps
I then tried to connect the line to the test socket as demonstrated in the video whereupon the whole broadband connection was lost completely!
If anyone can suggest in simple terms what I need to do next, I would be most grateful!
sorry I have not seen the video but removing the bottom half of the master socket and connecting to the test socket behind is your connection to the exchange. if anything should work it is that connection. try looking here for ideas http://www.jarviser.co.uk/jarviser/homehubindex.html
can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
Right, firstly I've plugged the hub into the master socket, connected and ran the speedtest again - no improvement.
Secondly, here are the ADSL stats:
|Connection time||0 days, 0:06:36|
|Noise margin (Down/Up)||14.8 dB / 17.0 dB|
|Line attenuation (Down/Up)||51.0 dB / 31.5 dB|
|Output power (Down/Up)||18.1 dBm / 12.6 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||64 / 0|
|CRC Errors (Down/Up)||0 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)||0|
Please bear in mind that I am not a technical person when making suggestions!
sorry but there is a big improvement - first btspeedtester stats showed speed 992 but not hub stats from master show 2848! can you now run btspeedtester again to compare with first set