cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
240 Views
Message 1 of 3

Help

Hi there .. Can anyone please give me an email address to which I can write to complain about something

 

 

Many thanks

0 Ratings
2 REPLIES 2
Distinguished Sage
Distinguished Sage
237 Views
Message 2 of 3

Re: Help

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

0 Ratings
Moderator
Moderator
227 Views
Message 3 of 3

Re: Help

Hi Mrsproxy,

 

Thanks for posting back!

 

I'll be able to pick this up and deal with your complaint from here.  You'll see our contact link when you click on my username.  It's under the "about me" section.

 

Cheers,

 

Robbie

0 Ratings