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Lfoster1258
Beginner
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Message 1 of 6

Help!!!

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Hello
In desperate need of help
On New Years this year my line kept disconnecting and reconnecting for 2 days. After this my line was stable however my internet was very slow suddenly!I was now getting a download speed of just 0.4mbps!
After having an engineer visit who re wired the sockets in my house and fixed a loop fault I was expecting the speeds to increase within 4 days however this didn't happen!
So a new hub was ordered and after connecting the hub no speed improvements!
BT are now sending a broadband engineer but after some reasearch it looks like I have a banded profile that's capped
Is there anyway a mod could do me a reset???
Thanks in advance
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5 REPLIES 5
Webby
Distinguished Sage
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Message 2 of 6

Re: Help!!!

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Can you post the connection stats from the hub?

What speeds do you usually get?


Can you also post the results for your line from this checker http://www.dslchecker.bt.com
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Lfoster1258
Beginner
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Message 3 of 6

Re: Help!!!

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Hi
Adsl stats
Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

High Low High Low
VDSL Range A (Clean) 62.9 46.1 18.1 12.3 -- Available -- Yes Yes --
VDSL Range B (Impacted) 47.7 27.3 14.5 6.8 -- Available -- Yes Yes --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date




Left in Jumper

WBC ADSL 2+ Up to 8 -- 7.5 to 8.5 Available -- -- -- --
WBC ADSL 2+ Annex M Up to 8 Up to 1 7.5 to 8.5 Available -- -- -- --
ADSL Max Up to 5.5 -- 4 to 8 Available -- -- -- --
WBC Fixed Rate 2 -- -- Available -- -- -- --
Fixed Rate 2 -- -- Available -- -- -- --
Other Offerings




Availability Date





VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available --

Router stats I assume this is correct

69776.240000) DSL noise margin: 5.70 dB upstream, 25.00 dB downstream
17:09:27, 11 Jan. (69775.550000) DSL line rate: 910 Kbps upstream, 286 Kbps downstream

Thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Help!!!

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Welcome to this user forum.

 

If you leave things alone, they will get better on their own. A visit from Openreach will be a waste of time.

 

See this post.

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

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Webby
Distinguished Sage
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Message 5 of 6

Re: Help!!!

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Are you aware you can get BT Inifinity?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Lfoster1258
Beginner
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Message 6 of 6

Re: Help!!!

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Yes unfortunately right now I can't afford the extra money monthly
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