cancel
Showing results for 
Search instead for 
Did you mean: 
Bert93
Contributor
219 Views
Message 1 of 23

Help?

Hello I was just curious on how slow my Internet download speed is. I'm currently on the Ultimate BT Package, using the BThomehub2, I'm using windows 7 if this is any help.

 

Also my wireless connection keeps dropping out which requires me to reset the Hub which annoys me as it drops out constantly.

 

** I haven't tried Wired Connection as I don't want wired I want Wireless.

 

Please help and if any more information is needed, please ask as this is so annoying and I really need advice and help!

 

Thanks! 😞

___________________________________________________

Kind Regards, Bert
0 Ratings
22 REPLIES 22
Diean
Aspiring Expert
186 Views
Message 2 of 23

Re: Help?

Please post your hub stats from the hub manager http://bthomehub.home and speed test result from www.speedtester.bt.com  thank you.

0 Ratings
Bert93
Contributor
178 Views
Message 3 of 23

Re: Help?

I'm currently at work at this precise moment, but I will post them up in a couple of hours when I finish, thanks 🙂

___________________________________________________

Kind Regards, Bert
0 Ratings
Distinguished Sage
174 Views
Message 4 of 23

Re: Help?

i understand you do not want wired connection but wireless can suffer from many causes of interference that can cause wireless drop outs the most likely being other wireless routers(hubs ) operating nearby a wired connection will always give the most stable and secure connection you will also get the best download speed from a wired connection worth considering i think personally
0 Ratings
Bert93
Contributor
172 Views
Message 5 of 23

Re: Help?

John, thanks for a solution.

 

Preferably I would like to atleast try and sort my wireless problem out first before I even think about going wired... I also have laptops and other computer consoles such as playstations, xbox's ..

 

___________________________________________________

Kind Regards, Bert
0 Ratings
Bert93
Contributor
156 Views
Message 6 of 23

Re: Help?

 
___________________________________________________

Kind Regards, Bert
0 Ratings
Bert93
Contributor
155 Views
Message 7 of 23

Re: Help?

ADSL line status


Connection information



Line state

Connected



Connection time

0 days, 19:38:41



Downstream

4,544 Kbps



Upstream

732 Kbps




ADSL settings



VPI/VCI

0/38



Type

PPPoA



Modulation

ITU-T G.992.5



Latency type

Interleaved



Noise margin (Down/Up)

9.2 dB / 4.2 dB



Line attenuation (Down/Up)

49.5 dB / 27.2 dB



Output power (Down/Up)

19.5 dBm / 12.4 dBm



Loss of Framing (Local)

0



Loss of Signal (Local)

0



Loss of Power (Local)

0



FEC Errors (Down/Up)

0 / 1



CRC Errors (Down/Up)

1551 / 2147480000



HEC Errors (Down/Up)

nil / 516110



Error Seconds (Local)

563
___________________________________________________

Kind Regards, Bert
0 Ratings
Distinguished Sage
Distinguished Sage
152 Views
Message 8 of 23

Re: Help?

you don't need a service id just phone number is sufficient for btspeedtester to run

 

are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Bert93
Contributor
146 Views
Message 9 of 23

Re: Help?

Performance Tester is unable to run the speed test for your telephone
number:0191xxxxxxx. Please check that it is the correct telephone number for
your service. Did you follow all the instructions given on the website, before
initiating the speed test. If not, then please follow all the instructions
carefully and try to run the test again.If you believe it is the correct number
for your service and you have followed all the instructions then please ask your
Service Provider whether you can use Performance Tester to test your Broadband
speed. If yes, then ask him for the Service ID of your broadband connection and
try again with this Service ID along with your Telephone Number. If this problem
persists, raise the issue with your service provider.

 

 

 

 im connected to the NTE5 which is fitted to the microfilter then to router...? ive tried the 17070 test with a cordless phone and hear a slight dull humm.

___________________________________________________

Kind Regards, Bert
0 Ratings
Distinguished Guru
139 Views
Message 10 of 23

Re: Help?

Hi bert93. you should edit your post to remove your telephone number from the post, its a public forum and the number is viewable by anyone

toekneem

(EASBF)

0 Ratings