After a recently fiasco with call charges some months ago, I am now being charged too much for my line rental.
Specifically, I am on the Unlimited Evening and Weekend Plan, which up until my latest bill of 25/10/2011 included a £3.00 credit/discount. However, my most recent bill does not include this £3.00 credit/discount which I always get and believe I am entitled to.
The £3.00 discount always appears on my bill in the following statement - copied from my September bill:
"Credit: Unlimited Evening and Weekend - £ 3.00 - 24 Sep-23 Oct 11
You get your calling plan at a special rate. We show this on your bill by
giving you a credit of £3.00 a month
Discount for Evening and Weekend calls with 12 month renewing contract"
The above paragraph has been omitted from my latest bill and the £3.00 credit has not been given.
Moderators on this forum have helped me with problems in the past, and I sincerely hope you can fix this latest problem for me too.
Thanks DS, but I know from bitter experience that calling and emailing the "official" customer service is a complete waste of time and effort. I posted here with my previous problem after spending 3 months going around in circles when they couldn't solve the problem.
Posting here seems to be the only way of getting things done properly and in a timely manner.
Since starting this thread and emailing the moderators at the link given by DS, I have not heard anything from anyone.
When I used the moderators' email link, I was given an "enquiry reference number": 111028-003073, so I assume my email was sent successfully.
If there is anything else I need to do to get this problem sorted out, then please let me know. I would like it resolved as soon as possible and not have it drag on for months as it has done in the past.
Sorry for the delay in getting back to you, we have your email and will be getting back to you asap.