Been having some internet issues in the last fortnight, with a massive slow down until i rang BT and magically it got fixed.
Home hub 3 stats show high FEC and HEC events:
during these last three days the router has been connected directly to the master socket, instead of upstairs on an extension, but it has made no difference at all.
The net is working okay now, but latency is bad (probably due to intereaving).
Can interleaving be removed by just asking here?
Why such high errors?
Future / fibre questions:
My exchange is now fibre enabled (swinford exchange), i live in shawell nearby - will we ever get fibre? if not, who do we have to rally together to approach?
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The FEC errors are interleaved working and are not a problem try quiet line test. Dial 17070 option 2 should be quiet and best with corded phone. Just checking yo see if noise problem causing errors
I tried one earlier when i was having the very slow net issues and it was fine, but ill try again now it is working okay.
I understand that the errors are not a problem, but are they indicatative of anything?
I'll report back with new results of quiet line test.
edit: re-ran the quiet line test on a corded phone, still quiet with tiny tiny amounts of static, there was echo from my microphone when i made noise though - is that normal?
also, thanks for the quick reply!
I have to say for just nearly 4 days uptime, that's a hell of a lot of CRC errors, definitely a line fault here.
@William_Grimsley thats what i was worried about, surely this is a ridiculous number of error checks?, it isnt the first time either that this has happended.
have got a callback happening tomorrow, what should i specifically mention? should i push for an engineer to come check the line?
@john46 thanks for the link, i have already tried most of these - bellwires removed, new filters, new modem, trying the modem as the only thing on the line etc.
John46, it was basically silent - but is it supposed to echo your microphone back? is this evidence of crosstalk or something?
The quiet line test should be as it suggests - quiet - with only the announcement being heard. If you have anything else then you need an engineer visit and should report a phone fault to 151
Thunderstorms can cause very high error levels even if they appear to be some distance away If you have had any in the last 4 days then that would be why the errors are highish.
Your noise margin is on the high side which can indicate an underlying problem.