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High Packet loss and low Download speed

Hey Guy's, I have been having issues with speeds dropping as low as 2Mbps and high packet loss between 6:30pm and 11:30pm, throughout  the day it sits at 70Mbps no problem.

 I have had 12 engineers out over the space of last year and this year, who all do the same checks and then try to close the issue, I then call back the same evening, they run the tests, then try to send another.....

Any help would be greatly appreciated 

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