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HBomb
Beginner
1,956 Views
Message 21 of 41

Re: High Ping and Packet Loss in Online Games

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Thanks for the help. See you in three days.

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Boudges
Aspiring Expert
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Message 22 of 41

Re: High Ping and Packet Loss in Online Games

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the high ping spikes that look something like this - 

249 ms 299 ms 273 ms 31.55.165.102
6 239 ms 201 ms 97 ms 31.55.165.43

 

is it possible that anything else connected to your router could be downloading and or uploading causing this lag? you said that you were connected through a tp-link? a powerline adapter? have you tried any other method of connecting to the internet and seeing if the problem still exists?

 

the change from interleaving to fast-path should definatley decrease your ping 

 

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HBomb
Beginner
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Message 23 of 41

Re: High Ping and Packet Loss in Online Games

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This was tracert I did while I was directly connected to my hub with ethernet and it still seemed pretty bad:

 

Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 26 ms 26 ms 27 ms 217.47.105.122
3 26 ms 26 ms 25 ms 217.47.106.161
4 165 ms 104 ms 88 ms 213.1.69.166
5 43 ms 41 ms 44 ms 31.55.165.102
6 36 ms 36 ms 37 ms 31.55.165.75
7 * 181 ms 176 ms 31.55.165.107
8 226 ms 254 ms 190 ms 109.159.250.54
9 43 ms 43 ms 43 ms 109.159.255.147
10 50 ms 51 ms 57 ms peer2-xe4-0-1.telehouse.ukcore.bt.net [109.159.252.39]
11 323 ms 322 ms 309 ms 109.159.253.91
12 88 ms 91 ms 97 ms 162-254-196-137.valve.net [162.254.196.137]
13 58 ms 57 ms 58 ms 146.66.154.218
14 * * * Request timed out.
15 57 ms 57 ms 57 ms 146.66.152.2

Trace complete.

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john46
Distinguished Sage
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Message 24 of 41

Re: High Ping and Packet Loss in Online Games

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just try and keep the connection stable first
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HBomb
Beginner
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Message 25 of 41

Re: High Ping and Packet Loss in Online Games

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Yes, it has currently been up for: 1 day 00:56:30

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HBomb
Beginner
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Message 26 of 41

Re: High Ping and Packet Loss in Online Games

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It has been three days since I made this post but my ADSL uptime is only showing as 11hrs even though I have not restarted the hub. Is this a bad thing?

 

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Message 27 of 41

Re: High Ping and Packet Loss in Online Games

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Hi HBomb,

 

It isn't great, but for us to help you out more please can you repost your stats?

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HBomb
Beginner
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Message 28 of 41

Re: High Ping and Packet Loss in Online Games

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Sure thing. Here they are as of now:

 

1. Product name:BT Home Hub
2. Serial number:+068534+NQ45000550
3. Firmware version:Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 19/10/15
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 11:30:38
6. Bandwidth:448 / 8128
7. Data sent/received:190.4 MB / 1.7 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-8PXF
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub4-8PXF
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:18:1e:78:28:9f:10
20. VPI/VCI:0 / 38
21. Modulation:G.992.1 Annex A
22. Latency type:Interleaved
23. Software variant:-
24. Boot loader:-
 

 

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Message 29 of 41

Re: High Ping and Packet Loss in Online Games

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Thanks. As the Hub is still dropping connection with interleaving turned on, it would not be a wise idea to turn it off as this will cause more ping and packet loss related issues as well as more drops in connection.

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HBomb
Beginner
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Message 30 of 41

Re: High Ping and Packet Loss in Online Games

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So is there no way of me improving my connection?

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