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Aarpia
Beginner
568 Views
Message 1 of 4

High Ping, intermittent packet loss

I've recently returned home to my parents' house from uni, where my Dad's been complaining about the internet speed for some time. So, deciding to investigate, I found the connection here has a consistently high ping and jitter levels. The average ping on a test will range from 150-500+ with the jitter following a similarly extreme leap. Packet loss is also ranging from less than 1% to 8%.

 

Line stateConnected
Connection time4 days, 9:09:08
Downstream8,128 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.4 dB / 23.0 dB
Line attenuation (Down/Up)4.0 dB / 3.0 dB
Output power (Down/Up)7.8 dBm / 12.2 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)1317 / 8
CRC Errors (Down/Up)38 / 2147480000
HEC Errors (Down/Up)nil / 6
Error Seconds (Local)15
The problems were persisting before the reset 4 days ago, just for clarity's sake.

Results Image not loaded

Test1 comprises of Best Effort Test:  -provides background information.

 Download  Speed
 2129 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2129 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
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3 REPLIES 3
Aarpia
Beginner
542 Views
Message 2 of 4

Re: High Ping, intermittent packet loss

 
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Distinguished Sage
Distinguished Sage
533 Views
Message 3 of 4

Re: High Ping, intermittent packet loss

your throughput/download in your btspeedtester results was low for your profile - this could be due to congestion on your exchange.  can you run btspeedtester again as there should be little congestion at the moment and see if throughput any better.

 

you can your exchange for problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status



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Aarpia
Beginner
518 Views
Message 4 of 4

Re: High Ping, intermittent packet loss

Download speedachieved during the test was - 408 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 7150 Kbps It's 12pm.
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