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Wormvortex
Contributor
741 Views
Message 1 of 8

High Pings in online gaming

I am having major ping issues with online gaming even playing on UK based servers it is jumpering constantly to the 700's range. I rang a pingtest.net and even that is showing a rating of D and saying that online gaming won't work. I download at between 600-900KB/s a second normally but online gaming is impossible atm.

 

Is there anything I can do?

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7 REPLIES 7
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Wormvortex
Contributor
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Message 2 of 8

Re: High Pings in online gaming

my stats: the low connection time is because I tried rebooting the modem to see if that would help. It did not

 

Connection Information
Line state:Connected
Connection time:0 days, 19:02:30
Downstream:7.105 Mbps
Upstream:826 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):8.2 dB / 5.8 dB
Line attenuation (Down/Up):38.4 dB / 23.1 dB
Output power (Down/Up):20.3 dBm / 12.6 dBm
FEC Events (Down/Up):750842 / 63556
CRC Events (Down/Up):17 / 13686
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Ook
Aspiring Expert
694 Views
Message 3 of 8

Re: High Pings in online gaming

It depends on the ports used. Bt has a massively negative Impact for a lot of online gamers (something they don't say when you sign up they just claim its good for gaming etc) You may want to phone up and try getting interleaved removed as this sometimes has a positive effect. Also try pinging something local to you or run a tracert to a few of the servers you use to game on , this will show where your latency go's stupid (for me its always reading where my latency jumps a good 400+) and if it shows the same pattern and that the issues in the uk contact tech support (by email recommended as on the phone unless your computer illiterate you will know more than the staff).
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Distinguished Sage
692 Views
Message 4 of 8

Re: High Pings in online gaming

hi if you want interleaving turning of then contact the forum mods at this link and ak to be changed to fast path http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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Wormvortex
Contributor
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Message 5 of 8

Re: High Pings in online gaming

I have requested interleaving to be turned off. I can't see how it will solve my issue though. Is there anything else I can try?

 

Not up for phoning BT technical support as well they are usless and will not solve this issue.

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Distinguished Sage
687 Views
Message 6 of 8

Re: High Pings in online gaming

Fast path  will reduce ping   the trouble i  that some gaming servers seem  to  get very overloaded at some times  and the  ping  goes through the roof  i have seen this on many providers with users using the same game servers there  is notmuch you can do  just  wait  for the mods to reset  to fast path for you 

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Wormvortex
Contributor
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Message 7 of 8

Re: High Pings in online gaming

it's not the servers as they are european based and everyone else has pings <200 so it is defiantly an issue with my connection as opposed to server side.

 

I've tried a tracert on bbc.co.uk and this looks way to high:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Adam>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]
  2   106 ms   105 ms   123 ms  217.32.147.3
  3   139 ms   116 ms   139 ms  217.32.147.30
  4   107 ms   111 ms   138 ms  213.120.177.74
  5   160 ms   108 ms   129 ms  217.32.24.66
  6   134 ms   133 ms   135 ms  217.32.24.182
  7   109 ms   106 ms    96 ms  acc2-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.210]
  8   102 ms   119 ms   155 ms  core1-te-0-0-0-0.ilford.ukcore.bt.net [109.159.2
49.157]
  9   113 ms   141 ms   186 ms  peer2-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.128]
 10    80 ms   139 ms   118 ms  194.74.65.42
 11   103 ms   145 ms   110 ms  212.58.238.153
 12   113 ms   108 ms   109 ms  212.58.239.62
 13   127 ms   111 ms   110 ms  212.58.251.44
 14   124 ms   147 ms   123 ms  bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.

C:\Users\Adam>

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Distinguished Sage
679 Views
Message 8 of 8

Re: High Pings in online gaming

hi when the mods contact you you could ask them to check your routing just in case there is a problem
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