I woke up this morning and my connection in unusually slow. It is usually slow anyway because of the distance I am from the exchange but it's worse today.
I have had a look at the BTHOMEHUB settings and it is saying I have a lot of errors on the line.
I understand that there is always going to be some errors because of my high attenuation on the line but is this many a usual amount?
Also, my Error Seconds (Local/Remote). does the 8823 for local mean errors on my local network? And if so I assume this means that my problem is locally and not outside my home?
Thank you in advance for your help
your connection has reset as connection time only 6hrs. your noise margin is hight at 15.6 as normal about 6db suggesting when you take into account the high errors a problem with noise on your line.
are you connected to test or master socket? do you have other sockets?
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
have you tried connecting to the test socket as that should be your best connection as direcrt to the exchange. if you connect to test with new filter can you post new stats please
Ok I just tried a new filter plugged directly into the Test Socket. Below is what it says now.
I also just did a quite line test. I can't hear any crackles or anything of that nature. Just a quite line.
connection speed only slightly better with noise margin still high. your power output is a lot lower than I would expect. errors are low but that may well be due to you just resetting and not due to the change to the test socket