Recently been having some serious issues with the connection I have. Been on the phone to BT and they claim theres nothing they can do to rectify the issue, oddly enough the connection speeds improved at the time of speaking with their rep but shortly after putting the phone down to them the connection once again implodes. Highly suspect that the connections being throttled by them at this point as while it has been inconsistent in its speed it has never been as bad as it is at the moment.
Speed tested to find, quite frankly, aweful figures.
Any help is appreciated at this point.
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
your connection will not be throttled by BT. most likely cause is line noise causing drops in conenction and high noise margin. will see when you post stats
Noise test on the line was clear, not a single sound.
After connecting to the test socket etc heres the results.
Download Speed (Mbps): 5.28
Upload Speed (Mbps): 0.82
Ping Latency (ms): 32.50
can you run btspeedtester and when first test completes can you run diagnostic test and post results please
your stats do show noise margin at 9db whereas normal is about 6db - the first set of stats showed only 6hrs connection time was that due to manual reset or router dropping conenction. I realise the short connection time in second set is due to moving to test socket
As I mentioned the noise test as advised came up absolutely clear without any noise on the line at all.
The first set of stats with the 6 hour connection is due to the router dropping, I did not manually reset it myself.
Re-run for the following results:
Download Speed (Mbps): 5.17
Upload Speed (Mbps): 0.14
Ping Latency (ms): 70.38
Main issue I am having is that the speed is fluctuating rather horrendously, is there anything that could specifically cause fluctuations to happen like this that can be rectified?
2 PC's one is wired and the other wireless the issue persists with both.
Will leave it connected and re-post results in a few hours time.
It is a little too soon so won't post the results just yet but checked the speed again (on both wired and wireless) and have in the space since moving to the test connection running initial tests to now, the download speeds dropped by over 3 mbps and the ping jumped by over 100 ms.