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fable
Aspiring Expert
696 Views
Message 1 of 5

High ping

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Pages are slow to load since hub self rebooted, 22/1/2014,

 

Oon checking speed I find that the figures are

  D/lL   35.2

  U/L     2.9

PING  151.5

these are normally about 38/9/34

my hub has been resetting itself every 13>14 days 

can a mod have a look at this for me please

exchange is EALOW

 

have manually rebooted hub and modem--no differrence

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4 REPLIES 4
fable
Aspiring Expert
666 Views
Message 2 of 5

Re: High ping

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unable to complete "further diagnostics"

 

 

pages are timing out on other sites

h19m41s49.jpg

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gg30340
Distinguished Sage
Distinguished Sage
649 Views
Message 3 of 5

Re: High ping

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Try one power cycle of the Openreach modem and a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.

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fable
Aspiring Expert
620 Views
Message 4 of 5

Re: High ping

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h19m41s41.jpg

removed a malware checker that had automatically updated and carried out reset --back to normal

thanks

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fable
Aspiring Expert
579 Views
Message 5 of 5

Re: High ping

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could this have been OpenRG rebooting at work HH3--whatever it is

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