Hello all,
I've had repeated problems this year with my broadband downstream connection dropping coupled with an intermittent crackle on the line. We've had four engineer visits (three line engineers and one broadband engineer), one found a problem at the exchange but the problem persists. Whilst I understand that they cannot fix the fault if it isn't present when they are on site we are battling with a very slow upload speed. We are on ADSL2+ and about 2km from the exchange on an EO line. Have done the usual things like change filter, use master socket only, replace modem. Cable is underground all the way to the exchange. I currently seem to be able to get a stable connection for 3+ days (until either the phone support team ask me to reboot my modem or the engineer visits and disconnects it!) but still with occasional crackles on the home phone line.
Here's my HH4 connection stats:
| 15:52:08, 15 Jun. | ( 1303.260000) ETHoA is up - VPI: 0, VCI:35 |
| 15:52:08, 15 Jun. | ( 1303.250000) DSL is up |
| 15:52:07, 15 Jun. | ( 1302.250000) DSL noise margin: 29.30 dB upstream, 6.00 dB downstream |
| 15:52:07, 15 Jun. | ( 1302.190000) DSL line rate: 447 Kbps upstream, 17015 Kbps downstream |
Here's the result of the broadband checker:
ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
Left in Jumper
Other Offerings
Availability Date
| WBC ADSL 2+ | Up to 14 | -- | 12.5 to 16 | Available | -- | -- |
| WBC ADSL 2+ Annex M | Up to 14 | Up to 1 | 12.5 to 16 | Available | -- | -- |
| ADSL Max | Up to 8 | -- | 7 to 8 | Available | -- | -- |
| Fixed Rate | 2 | -- | -- | Available | -- | -- |
| ADSL Multicast | -- | -- | -- | Available | -- | -- |
Result from BT speed tester (from laptop as I don't have ability to connect to router wired but with all other devices OFF)
Download speed: 13.41Mbps
Upload speed: 0.36Mbps
Ping: 40.13ms
Is it possible to get the SNR margin reset to 6db to see if this increases our upload speed?
Thanks in advance!
