exactly the same as an UNREAD email is rubbish, please just change it to a shaded background or something like that.
p.s. did you actually have any real users test / trail run this? It seems surprisingly and disappointingly rubbish on many simple fronts.
I am new to this forum.
Is it usual for their to be NO RESPONSE from BT or someone who knows what is going on?
If this is normal, what is the point of it??
"The only official presence from BT on our forum is our team of friendly moderators and a few subject matter experts. We can be clearly identified by our title underneath our usernames as well as by the signatures we use."
You may get a reply from another user who uses BT Mail, as not everyone does.