Hi - After many years of stable connection at 7.5MBs I've recently been stuck on very much slower speeds. I have reconnected to check if that makes any difference and rebooted the router but that hasn't changed anything. I see no changes in speed from when the router reconnects so it appears that it isn't negotiating higher speeds as I would expect it to. I live about 200m from the exchange so I'm used to a good and very stable connection. The router stats are as shown below, as you can see I have a very high noise margin, the margin remains constant within 1dB either side of 17dB for days.
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thanks for the rapid response.
I have the old style faceplate and the quiet line test was just that, quiet, absolutely no noise. As yo can see from the speed test there is a mismatch between the max achievable speed and the IP profile for the line.
Speed test result:
1. Best Effort Test: -provides background information.
|0 Mbps||7.15 Mbps|
Max Achievable Speed
Download speedachieved during the test was - 3.21 Mbps