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Ogee
Newbie
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Message 1 of 3

Home Hub 2.0 Admin password

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I have reset my Home Hub 2 to factory setup by pressing the recessed red button. But when I go to bthomehub.home and enter the password printed on the back of the hub, it isn't recognised. There are 8 characters, these are either digits (3,6,7) or upper case letters (A,R,S,Z). No confusion about any of these, I'm sure I'm entering it correctly.  Is there something else I could try?

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G3NDI
Aspiring Expert
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Message 2 of 3

Re: Home Hub 2.0 Admin password

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Not sure if it will deal with your diffculty, but according to my HH2 Type B  User Guide the "Reset to Defaults" button needs to be depressed for at least 15 sec to make sure all settings  go to the factory default.

 

Rodney Fry

G3NDI

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Ogee
Newbie
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Message 3 of 3

Re: Home Hub 2.0 Admin password

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Mine's type A, so I tried holding it for about 20 sec, worked a treat. Somewhere on the BT site I saw 4 seconds recommended,  obviously that's wrong.  Many thanks for your help.

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