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upcroft591
Newbie
1,458 Views
Message 1 of 3

Home Hub 2 plug is making a loud hissing noise

Is anyone having this issue, the plug has been hissing for some time now but seems to be getting louder. Any ideas what could be causing it?

 

I have tried several different sockets around the house but the kssing is always there. I did email CS a few months ago but didn't get a response. I have sent another email today but thought I would ask here whilst I was waiting for a reply. 

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2 REPLIES 2
Distinguished Guru
1,455 Views
Message 2 of 3

Re: Home Hub 2 plug is making a loud hissing noise

Hi upcroft591 and welcome

 

It does sound like the PSU is on it's way outSmiley Sad

 

Is the casing getting hot or just slightly warm to the touch? - If it's hot, I'd be tempted to switch it off when the Internet isn't needed (overnight) until a new one is sent.

 

You could try calling the technical helpdesk - 08001114567 and report it to them. They should be able to rush out a replacement ASAP

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upcroft591
Newbie
1,439 Views
Message 3 of 3

Re: Home Hub 2 plug is making a loud hissing noise

it does get quite warm around the top of the adapter where the power lead is.  looks like I need to make a call 😕

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