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Aspiring Expert
294 Views
Message 1 of 4

Home Hub 3 Basic Problem

Hi all, quick question.

 

Spoke to BT today as it seems like I had a fault with my Home Hub 3. They did a check and claimed there was a fault. They then sent me a new home hub which is arriving tomorrow.

 

However, I've just resolved the problem! Do I now have to use the new one when it arrives? I think I do because if BT ever need to help me again in the future, they won't be able to connect to my current one, as they have a record of the new one?

 

Do I have to return the old one?

 

Please advise, thanks.

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3 REPLIES 3
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Distinguished Sage
286 Views
Message 2 of 4

Re: Home Hub 3 Basic Problem

yes just return the old one
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Aspiring Expert
283 Views
Message 3 of 4

Re: Home Hub 3 Basic Problem

So I will have to use the new one then?

 

Is there return packaging in the replacement one to return the old one back to them? I presumed I could keep it as spare.

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Distinguished Sage
278 Views
Message 4 of 4

Re: Home Hub 3 Basic Problem

just see if they supply a returns bag if not keep the old one
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